The six FSA outcomes that RDR should meet:
- An industry that engages with consumers in a way that delivers more clarity for
them on products and services.
- A market which allows more consumers to have their needs and wants addressed.
- Standards of professionalism that inspire consumer confidence and build trust.
- Remuneration arrangements that allow competitive forces to work in favour
of consumers.
- An industry where firms are sufficiently viable to deliver on their longer term
commitments and where they treat their customers fairly.
- A regulatory framework that can support delivery of all of these aspirations and
which does not inhibit future innovation where this benefits consumers.
Extract from FS08/6 November 2008
These are important. Remember how the Treating Customers Fairly (TCF) outcomes guided the work that firms had to do in identifying management information. As you move forwards in developing your approach remember to test whether you are achieving these outcomes.
Click on this link to understand how we can help you and your business deliver to those six outcomes
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